Delivery Information

All parcels sent out by Phone-Swap.co.uk are recorded and will require a signature on behalf of the recipient. Please make sure that somebody is available to accept and sign for your parcel as requests to deliver to an alternative address may incur an additional charge from the carrier.

Phone-Swap.co.uk will make every effort to dispatch your order within the time stated below, however we rely on Interlink courier services and Royal Mail for actual delivery and we cannot be held responsible for any delays caused by them nor will we be liable for any loss or disappointment caused to you by late delivery. 
Phone-Swap.co.uk will not be able to issue refunds on any delivery services once these have been completed. 
All orders placed and paid for are dispatched the same day or the next working day, subject to stock availability and security checks. 
We reserve the right to cancel your order and refund any monies paid by you without prior agreement being reached in advance with respect to the above terms. Your order will be delivered to the address you provide to us, therefore you must ensure that all details are full and correct, including postcode and house number. Phone-Swap.co.uk will not be held responsible for any loss, undelivered or returned parcels due to incorrect or incomplete details supplied by you. 
In the event that you fail to sign for, accept or collect your delivery and it is subsequently returned to us you will be offered the option to:

  • Cancel your order and we will refund the amount you have paid minus the expenses incurred by Phone-Swap.co.uk in attempting to deliver your order.
  • Request a re-delivery by reimbursing Phone-Swap.co.uk for any expense incurred due to the return of your order plus the actual cost of the new delivery.

Please make sure that you allow sufficient time when placing your order with us to prevent any loss or disappointment resulting from the delivery time as Phone-Swap.co.uk cannot be held responsible for this. This does not affect your statutory rights as a consumer.

ROYAL MAIL DISPATCH:

  • Same working day if order is placed and paid until 15:00
  • Next working day if order is placed and paid after 15:00

ROYAL MAIL 1ST CLASS PARCEL 
Orders sent using Royal Mail 1st Class Recorded Delivery require a signature and usually arrive the next working day, keep in mind that even though Royal Mail is aiming to delivery in 1-2 working days it can take up to 15 working days for the parcel to reach you. 
Royal Mail insurance in the event of parcel being lost: up to £50.00. We strongly recommend you use this delivery option only for orders up to £50.00


ROYAL MAIL SPECIAL DELIVERY 
Orders sent using Special Delivery require a signature and is guaranteed to arrive the next working day by 13:00. 
Royal Mail insurance in the event of parcel being lost: up to £500.00. We strongly recommend you use this delivery option only for orders up to £500.00

ROYAL MAIL SATURDAY DELIVERY - only on request
For orders placed on Friday this option is available only on request. Please contact us for more details. 
Royal Mail insurance in the event of parcel being lost: up to £500.00. We strongly recommend you use this delivery option only for orders up to £500.00

PICK UP - COLLECTION IN PERSON: 

Service will apply only for orders which will be collected by customer or courier from our shop. Do not select this option if you are unable to collect and require delivery of your items.


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